A person answers. Usually quickly.
We are a small team, which means no ticket queue and no call-centre script — but also that WhatsApp gets you help faster than a phone call.
Fastest route for setup help and device compatibility. Send a photo of your tracker's sticker and we will tell you what it can do.
Best for: Setup & device questions
Best for billing questions, GST invoices, fleet quotes and anything you want a written trail of.
Best for: Billing & fleet quotes
Phone
+91 92569 22233Working days, 10am to 7pm IST. If we miss you, drop a WhatsApp message and we will call back.
Best for: When typing is not working
What to send so we can fix it fast
Tracking problems are almost always one of four things, and all four are quicker to diagnose with these details in the first message:
- The tracker's make and model, or a photo of the sticker
- The 15-digit IMEI you entered in your account
- Which mobile operator the SIM inside the tracker uses
- Whether the device has ever shown as online, or never at all
- Roughly when it stopped reporting, if it worked before
W3ctrl Track is a product of W3ctrl, a development company operating since 2010. Platform and support are run from India, and customer location data is stored on our own servers in India.