Privacy policy

The short version

We store your vehicle’s location history on our own servers so we can show it back to you. We do not sell it, share it with advertisers, or use it for anything other than operating the service you are paying for.

What we collect

• Account details — your name, email address and mobile number, so we can identify you and send alerts.
• Device details — the IMEI and model of the trackers you add, so we can route their data to your account.
• Location data — positions, speed, ignition state and alarm events reported by your tracker.
• Billing details — handled by our payment gateway. We store the invoice record and your GSTIN if you provide one, but not your full card number.
• Basic technical logs — IP addresses and error logs, kept short-term for security and debugging.

What we do not do

• We do not sell location data to anyone, in any form.
• We do not share it with advertisers, data brokers, or insurers.
• We do not build behavioural profiles from your movements.
• We do not access your location history except when you ask us to help with a support issue.

Where your data lives

On servers we control, located in India. Location data is retained according to your plan — 90 days on Track Basic, one year on Track Plus — after which older positions are removed. Account and billing records are kept for as long as required by Indian tax and accounting rules.

Who else can see it

Only people you give access to. If you enable family sharing, the second login sees the same vehicle data you do. We use a small number of third-party services to operate — a payment gateway for billing, a push-notification service for alerts, and a messaging provider for WhatsApp notifications — and each receives only what it needs to perform that function.

We will disclose data to law enforcement only where we are legally compelled to, and we will tell you if we are permitted to.

Your rights

• Export your location history at any time.
• Correct your account details from within the app.
• Delete your account and its data — email track@w3ctrl.com and we will action it.
• Withdraw consent for WhatsApp or email alerts separately.

Security

All traffic between your browser or app and our servers is encrypted over HTTPS. Access to production systems is limited to the people who operate them. No system is perfect, and if we ever suffer a breach affecting your data we will tell you rather than hope you do not notice.

Changes

If we change this policy in a way that materially affects you, we will notify you by email before it takes effect.

Contact

Questions about privacy or a data request: track@w3ctrl.com.